Sending documents and parcels

Q: How long does a shipment take to arrive?

We do not give a date we cannot keep. The time depends on the carrier, the route and customs, and it is outside our hands. What we do tell you: when the shipment left, where it is now according to the tracking number, and whether anything is holding it up on the way.

Who is this service for?

You want to send a document to an official body in Syria, or receive one from there.
A body in Europe has asked you for an original or a certified copy, to be sent from Türkiye.
You want to send a personal parcel to your family and want to know what may be sent before you pack it.
You sent something before and it was not accepted on arrival, and you want to know where it went wrong.
You have a fixed deadline from an official body and want to know what your document's arrival actually depends on before you start.
You live outside Istanbul and need someone to prepare the shipment and follow it on your behalf.

What we do

We ask first about the destination and the receiving authority: what an office in Syria accepts is not what a body in Europe asks for.
We tell you before anything else what can be sent and what cannot — prohibited and restricted alike.
We check the document before it is sent: is it certified and translated in the required form, and does the body want the original or a copy.
We pack the shipment to suit its contents, and declare those contents as they are.
We arrange the carrier that serves the destination, and record the recipient's details in full on the waybill.
We give you the tracking number and follow the shipment through to delivery, and tell you if anything holds it up on the way.

And what we do not do

We do not interfere with customs decisions. Inspection and release belong to the customs authority of each country, and no office can influence them.
We do not promise a delivery date. The time depends on the carrier, the route and customs — none of the three is in our hands.
We do not speak for the receiving authority. Whether it accepts your document is its decision alone; what we do is go through its requirements with you before you pay any freight.
We do not send prohibited or restricted contents, and we turn down anyone who asks us to, whatever the reason.
We do not write anything in the contents declaration other than what is actually in the parcel — not a lower value, not a different name.

Documents required for sending documents and parcels

This is the core list for most cases. Tick them off as you gather your papers — you can print this page and take it with you.

What we need before sending

6 / 6

What you want to send: a clear description of the contents, and a photograph of the document if it is a document.Who will receive it: an office, a consulate, a university or a person — and into whose hands exactly it must be delivered.What that body asks for: the original or a copy, certified or not, and translated into which language — from the letter or request you received from them, or by asking them directly.The recipient's full address: country, city, district, street and building number, and a phone number that will be answered — ask the recipient for it in writing, not from memory.Certification or sworn translation if that body requires them — certification is done at the notary, and the translation by a sworn translator.A copy of your ID: kimlik (temporary protection card), residence permit or passport — carriers record the sender's details.

Send this list on WhatsApp

What you tick stays in your browser. Nothing is sent until you press the button.

Why do we ask about the receiving authority before the parcel itself? Because most of what reaches us “ready to send” is short not of packaging but of certification. An uncertified document arrives intact and is then refused at the counter, so you have paid the freight and lost the journey together. Two questions before we seal the envelope save you a second shipment.

How the procedure runs for sending documents and parcels

We hear the destination and the contents
Where to, to whom, and what is in the shipment. Those three tell us whether sending is possible at all and which route suits it.
our partWhatsApp or at the office
We check before the document travels
Is the document certified and translated as the receiving authority requires, and does it want the original or a copy. This is where gaps surface — not on arrival.
our part
You complete what is missing
If a certification, a translation or an exact address is missing, you prepare it or we arrange it for you. Sending before this point is settled means freight paid for nothing.
your partDepends how fast you complete the missing part
Packing, declaring and handing over to the carrier
We pack to suit the contents and declare them as they are, record the recipient's details in full, then hand the shipment to the carrier and give you the tracking number.
our part
The route, and follow-up until delivery
From here the shipment is in the hands of the carrier and customs. We follow its status and tell you if anything holds it up; when it is delivered we tell you and keep the proof of receipt.
the authority’s partUntil it reaches the recipient

Cost: we separate what is paid to others from our fee

Paid to the carrier

Freight charge

Set by the carrier according to destination, weight, size and type of contents, and customs charges payable by the recipient may be added on arrival. This amount does not pass through us and we give you the receipt.

Paid to us

Our preparation and follow-up fee

For reviewing what you want to send, checking certification and translation, packing and declaring, arranging the carrier, and following the shipment through to delivery. We tell you the full amount before we begin.

The first consultation is free whether you send with us or not. If it turns out your document needs certification or translation before it travels, we tell you so and hold the shipment rather than take a freight charge we know will be wasted. And if what you want to send is simple and does not need us, we say that too.

Read this before you pay any office

What usually stops a file

A shipment usually fails not by going missing but by arriving and not being accepted. These are the most common reasons among the cases that reach us:

Sending a document that is not certified or not translatedThe document arrives intact and is refused at the counter, because the body looks at the certification before it reads the content. The whole shipment is wasted, and the document either comes back or sits with its owner unused.

A certification the body no longer accepts as currentSome bodies require the document, or its certification, to be recently issued, so a perfectly valid document is refused because its certification was done a while ago. Ask that body whether such a condition applies before you ship; if it does, the order of steps becomes part of the procedure — certify and send straight away, rather than certify and then wait.

Sending a copy when the body asks for the originalA body that asks for the original will not accept a copy however clear and however well certified. The result is a second shipment at a second freight charge, and time counted against your deadline.

Prohibited or restricted contentsMedicines, liquids, batteries, and materials with special restrictions in transit. One such item can stop the entire shipment, not just that item.

An incomplete address, or a phone number nobody answersA recipient who cannot be reached means the shipment is returned at the sender's cost, and sometimes damaged before it gets back.

A contents declaration that does not match the parcelA difference between what is declared and what is inside stops the shipment in transit, and turns a simple errand into a question the sender has to answer.

Prohibited and restricted lists and transit conditions change by official decision, and differ by country, carrier and type of shipment; we verify them when we study your case and do not publish lists or figures that may be out of date.

Questions people ask about sending documents and parcels

I sent a document, it arrived, but the body would not accept it. Why?

Most often because it was sent in a form that body does not accept, not because the shipping failed. A document that needs certification or a sworn translation arrives intact and is refused at the counter. Send us a photograph of the document and the name of the receiving authority before you ship, and we will tell you what it is missing.

What cannot be sent?

The prohibited and restricted lists are set by the carrier and the customs authorities, not by us. They differ by country and by route. Describe the contents to us before you pack them and we will tell you what is allowed and what is better sent another way — and if it is prohibited, we decline to send it.

How long does a shipment take to arrive?

We do not give a date we cannot keep. The time depends on the carrier, the route and customs, and it is outside our hands. What we do tell you: when the shipment left, where it is now according to the tracking number, and whether anything is holding it up on the way.

Should I send the original or a certified copy?

Ask the receiving authority before you send, and tell us their answer. The difference matters: a body that asks for the original will not accept a copy however well certified, and where a copy is accepted there is no reason to risk your original. If the original is the only one you have, we tell you so before it leaves the office.

Do you guarantee the shipment arrives? And if it is lost or damaged?

We do not guarantee what is not in our hands, and anyone promising you guaranteed arrival is promising something they do not own. The shipment passes into the carrier's hands the moment it is handed over, and compensation for loss or damage follows that carrier's own terms — we go through them with you before you send. What we keep for you is the proof of handover and the tracking number, so that any claim rests on paper rather than on talk.

Who pays the charges on arrival, me or the recipient?

The freight is paid when the shipment is sent, and what customs asks for on arrival is normally paid by the recipient. Both amounts are set by the carrier and the customs authority, not by us, and neither passes through us. We raise this point when arranging the shipment and tell you what the carrier says, so the recipient is not surprised by a charge nobody planned for.

I live outside Istanbul. Can I still send with you?

Yes — we start from photographs and a description over WhatsApp, before you travel anywhere. We tell you whether what you hold is enough and what it is missing, then we agree how the shipment reaches us or what you can prepare in your own city. The point is that you do not make the trip to Istanbul only to discover there that your document needs certification.

Can I track the shipment myself?

Yes — we give you the tracking number as soon as the shipment is handed to the carrier. You can follow it yourself whenever you like, and we follow it as well. If it stops on the way we tell you the reason and what can be done, without waiting for you to ask.

All frequently asked questions

Related services

Obtaining documents from SyriaA Syrian document is not finished the moment it is issued. Whoever will receive it — an office in Türkiye or a file in Europe — is what decides the form of certification and translation, so we start from that destination rather than from the document.Sworn translation and notarisationA document is not accepted because it has been translated, but because it is in the form the authority receiving it asked for: some procedures accept a sworn translation on its own, others require notarisation. And a Syrian document carries no apostille: Syria is not a party to the Apostille Convention. No office can validly ask you for one. Its route is a chain of certification that ends in translation. So we start from one question: who will receive it, and how was the request worded?Consular proceduresMost of these procedures you can complete yourself. The difficulty is not the procedure but its order and its form: which document is prepared first, which certification comes before which, and in what form each is accepted. And Syria is not among the contracting parties to the Apostille Convention, so a Syrian document needs a chain of certification rather than a single stamp — a chain whose shape is set by the authority that will receive it. Go in the wrong order and you lose both the appointment and the fee.